Support http://retrix.com/support Just another WordPress weblog Fri, 18 Feb 2011 18:09:07 +0000 http://wordpress.org/?v=2.1.3 en How do I set a [vacation] auto-responder? http://retrix.com/support/email/how-do-i-set-a-vacation-auto-responder/ http://retrix.com/support/email/how-do-i-set-a-vacation-auto-responder/#comments Fri, 18 Feb 2011 18:07:04 +0000 patrick http://retrix.com/support/email/how-do-i-set-a-vacation-auto-responder/ To configure an auto-responder on your email account, follow these steps:

  1. Log into our webmail.
  2. Click on the Filters icon in the top bar.
  3. Click on Vacation from the list of filters.
  4. Enter the email addresses that when emailed will send out an auto-reply.
  5. Enter the subject of the auto-reply.
  6. Enter the message you wish to respond with.
  7. Click on Save, and then Return to Rules List.
  8. Activate the Vacation filter by clicking on the red “click to enable” link beside the Vacation rule.
  9. Finally, set a reminder in your favourite calendar program (eg. iCal) to turn off the auto-response after you have returned!

To turn off the auto-responder, follow steps 1 and 2 above, and then click on the checkbox to the left of the Vacations rule. This will disable it.

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How can I protect my email addresses from being harvested on my website? http://retrix.com/support/email/protect-email/ http://retrix.com/support/email/protect-email/#comments Fri, 28 Nov 2008 02:07:31 +0000 patrick http://retrix.com/support/email/protect-email/ When you have raw email addresses on your website, you expose your address to “harvesters” who crawl sites looking for addresses to add to spam lists. With a little bit of ingenuity, you can protect your address from harvesters without degrading the experience for legitimate visitors of your website. Use the following form to obfuscate your address so that it’s protected.

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I can’t access my site using SSH or SFTP http://retrix.com/support/filetransfer/i-cant-access-my-site-using-ssh-or-sftp/ http://retrix.com/support/filetransfer/i-cant-access-my-site-using-ssh-or-sftp/#comments Wed, 27 Feb 2008 00:31:33 +0000 patrick http://retrix.com/support/filetransfer/i-cant-access-my-site-using-ssh-or-sftp/ If you have just signed up, you will need to request SSH or SFTP to be enabled for your account. Simply send a message to support@retrix.com to make the request.

Once enabled, you will need to ensure you are connected on port 2242 instead of the default 22.

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All of a sudden, I’m not receiving any emails! http://retrix.com/support/email/no-email/ http://retrix.com/support/email/no-email/#comments Fri, 20 Apr 2007 22:52:45 +0000 patrick http://retrix.com/support/email/all-of-the-sudden-im-not-receiving-any-emails/

“All of a sudden, I’m not receiving any emails, and I know people are sending them to me! Help!”

The most common cause of this is that your domain has expired. We have found that many people do not update their contact information with their registrar when it changes, and as a result, the do not get the renewal notices when their domain’s expiry is looming.

If you registered your domain name through Retrix, you can renew it online by visiting our Service Centre. If you do not know your username and/or password, use the “Forgot your password?” link.

Here are some tips to avoid this from happening to you:

  1. Make sure you either register or transfer your domains through Retrix (us). Unlike most companies, we go out of our way to contact you if we see that you are not renewing your domain.
  2. Keep your contact information (working email address is most important) up-to-date with your registrar.
  3. When you register or renew your domain, add a reminder into your favourite calendar software (eg. Apple iCal (free), Google Calendar (free), Microsoft Outlook (not free), etc.) or PDA for 11 months from the date of registration or renewal.

Once a domain has expired, you are unfortunately forced to renew it using the existing registrar; however, once you have renewed it, you can transfer the domain to us using our Service Centre. The transfer extends the expiry date by an additional year, so you won’t have to worry about renewing for two whole years!

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I’m using sessions, and I don’t want to worry about paranoid browsers who have cookies turned off. What do I do? http://retrix.com/support/websites/php/im-using-sessions-and-i-dont-want-to-worry-about-paranoid-browsers-who-have-cookies-turned-off-what-do-i-do/ http://retrix.com/support/websites/php/im-using-sessions-and-i-dont-want-to-worry-about-paranoid-browsers-who-have-cookies-turned-off-what-do-i-do/#comments Fri, 02 Feb 2007 01:11:36 +0000 patrick http://retrix.com/support/2007/02/01/im-using-sessions-and-i-dont-want-to-worry-about-paranoid-browsers-who-have-cookies-turned-off-what-do-i-do/ PHP has the ability to search for all links on your page and add appropriate session ID information. To enable this, create a file named .htaccess in the root of your website. Add the line:

php_value session.use_trans_sid 1

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What does Error 403 mean? http://retrix.com/support/websites/what-does-error-403-mean/ http://retrix.com/support/websites/what-does-error-403-mean/#comments Fri, 02 Feb 2007 01:10:54 +0000 patrick http://retrix.com/support/2007/02/01/what-does-error-403-mean/ If you get an “Error 403″ when you view a URL on our webservers, it means one of two things:

  1. You do not have an “index” file in your folder. For each folder you have, you must have an index.html, index.htm, index.shtml, index.php, or index.cgi file.
  2. Your CGI script does not have execute permissions. If you have a CGI script, you must ensure that the “ownership” is set such that “world” or “other” can execute it. Most FTP programs let you set these attributes via a “Get Info” or “Properties” interface. If you are a shell user, you can issue the following command:
    chmod a+x filename
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Can I use Perl or CGI? http://retrix.com/support/websites/can-i-use-perl-or-cgi/ http://retrix.com/support/websites/can-i-use-perl-or-cgi/#comments Fri, 02 Feb 2007 01:10:12 +0000 patrick http://retrix.com/support/2007/02/01/can-i-use-perl-or-cgi/ If you would like to use CGI scripts (Perl or otherwise) in your website, you will need to know the following:

  1. Every CGI script needs to have the executable flags turned on. Most FTP programs will let you set these flags through a “Get Info” or “Properties” window. If you are a shell user, you can simple type:
    chmod a+x filename
  2. If your script ends in “.cgi”, you can place the script anywhere in your website.
  3. If your script does not end in “.cgi”, you must create a folder called “cgi-bin” at the root of your website folder. For example, if your website was “retrixfanclub.com”, you would go into the “retrixfanclub.com” folder and create the cgi-bin folder in there.
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Where do I find my stats? http://retrix.com/support/websites/where-do-i-find-my-stats/ http://retrix.com/support/websites/where-do-i-find-my-stats/#comments Fri, 02 Feb 2007 01:08:58 +0000 patrick http://retrix.com/support/2007/02/01/where-do-i-find-my-stats/ Retrix Hosting provides statistics for your website using Webalizer.

To view your website statistics, go to /stats/ of your website. For example, if your website was www.krunk.ca, you would go to http://www.krunk.ca/stats/.

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What is my .htaccess file? http://retrix.com/support/websites/what-is-my-htaccess-file/ http://retrix.com/support/websites/what-is-my-htaccess-file/#comments Fri, 02 Feb 2007 01:08:10 +0000 patrick http://retrix.com/support/2007/02/01/what-is-my-htaccess-file/ The .htaccess allows you override many default setting for your website such as setting custom error pages, redirecting one URL to another, password protecting folders, etc. For more information on modifying your .htaccess file please check out http://httpd.apache.org/.

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What DNS Servers do I use for my Website? http://retrix.com/support/general/dns/ http://retrix.com/support/general/dns/#comments Fri, 02 Feb 2007 01:07:36 +0000 patrick http://retrix.com/support/2007/02/01/what-dns-servers-do-i-use-for-my-website/ You will need to use the following DNS (Domain Name Server) information when registering your domain:

Primary DNS: strongmad.retrix.com (64.34.98.4)
Secondary DNS: coachz.retrix.com (64.69.91.125)

(more…)

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