The Service Provider Retrix Hosting

Sending Email

You can either send mail through your ISP, or through Retrix. Retrix’s mail servers require that you enable authentication within your mail client. Please refer to the help of your mail program for instructions on how to do this. When asked for the username and password, use the same ones you have used for the incoming (POP3/IMAP) mail server.

If you are always using the same ISP, you may find it simpler to use the outgoing (SMTP) mail server provided to you by said ISP. To learn which mail server this would be, please refer to the support offerings of your ISP. If you have an existing email account setup with your ISP, you can just look at the outgoing mail server you have for that account. (For example, in Vancouver, Telus’s outgoing mail server is “”. Shaw’s is “”.) Please note that if you are a Telus customer, you are forced to use their outgoing mail server. Contact Telus at 604-310-4NET to complain.

If you travel a lot, or use a laptop between work and home, you may find it advantageous to use Retrix’s outgoing mail server, as through the use of authentication, we will permit you to send from where ever you are. (ISP’s typically restrict access to those who are accessing the internet from within their own respective networks.) While we don’t support mail programs, we will do our best to assist you if you are having problems getting this to work. If this is the case, please contact us for assistance.

Your outgoing mailserver is the same as your incoming server, and the server port is 587.