To configure an auto-responder on your email account, follow these steps:
- Log into our webmail.
- Click on the Filters icon in the top bar.
- Click on Vacation from the list of filters.
- Enter the email addresses that when emailed will send out an auto-reply.
- Enter the subject of the auto-reply.
- Enter the message you wish to respond with.
- Click on Save, and then Return to Rules List.
- Activate the Vacation filter by clicking on the red "click to enable" link beside the Vacation rule.
- Finally, set a reminder in your favourite calendar program (eg. iCal) to turn off the auto-response after you have returned!
To turn off the auto-responder, follow steps 1 and 2 above, and then click on the checkbox to the left of the Vacations rule. This will disable it.
"All of a sudden, I'm not receiving any emails, and I know people are sending them to me! Help!"
The most common cause of this is that your domain has expired. We have found that many people do not update their contact information with their registrar when it changes, and as a result, the do not get the renewal notices when their domain's expiry is looming.
If you registered your domain name through Retrix, you can renew it online by visiting our Service Centre. If you do not know your username and/or password, use the "Forgot your password?" link.
Here are some tips to avoid this from happening to you:
- Make sure you either register or transfer your domains through Retrix (us). Unlike most companies, we go out of our way to contact you if we see that you are not renewing your domain.
- Keep your contact information (working email address is most important) up-to-date with your registrar.
- When you register or renew your domain, add a reminder into your favourite calendar software (eg. Apple iCal (free), Google Calendar (free), Microsoft Outlook (not free), etc.) or PDA for 11 months from the date of registration or renewal.
Once a domain has expired, you are unfortunately forced to renew it using the existing registrar; however, once you have renewed it, you can transfer the domain to us using our
Service Centre. The transfer extends the expiry date by an additional year, so you won't have to worry about renewing for two whole years!
You will need to use the following DNS (Domain Name Server) information when registering your domain:
Primary DNS: strongmad.retrix.com (64.34.98.4)
Secondary DNS: coachz.retrix.com (64.69.91.125)
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Retrix Hosting provides a mailer script for our customers to use with forms on their website. The script will take whatever someone enters into a form, and will email it to the webmaster of the website.
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ISPs such as Telus, Shaw, and Videotron block access to third-party SMTP outgoing servers using the default port of 25. To work around this, configure your email client to use port 587 for sending mail.
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If you are sometimes receiving an authentication/password rejected error when you are checking your mail (your mail client may show a message like "-ERR Unknown AUTHORIZATION state command"), it is likely because you have more than one computer checking the same email account.
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Problem: you are receiving lots of bounce-back email messages that suggest someone is using your email account to spam people.
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